Citadel Online Banking – Guide for Old and New Customers

Last Updated on October 24, 2022 by Layanvi

Citadel is a not-for-profit credit union headquartered in Exton, Pennsylvania that was founded in 1937. This credit union offers many products and services to help members manage their banking finances. Citadel online banking is one of their on-the-go bank products that serve customers to access their money 24/7.

With Citadel online banking login portal, you can easily explore all the bank’s services and applications to access the accounts online. This article will show you how to log in to your citadel online banking account. Moreover, you can find other useful information regarding Citadel’s contact information and other banks operating in Pennsylvania.

How to Login to Citadel Online Banking Login Portal

You can easily login into your Citadel online banking account at any time. Follow these simple step-by-step guidelines for logging into your citadel account.

Step 1: Open the Citadel Credit Union official website.

Step 2: Locate and click the Log In button on the top right of the homepage.

Step 3: Insert your Username and Password. Click LOGIN.

Make sure you follow these steps carefully. Once you have entered valid credentials, you will be directed to your account.

How to Reset Password on My Citadel Login Portal

Resetting your password is very easy since Citadel Credit Union has made a simple self-reset process. Here we’ll guide you to reset your password if you have forgotten it.

Step 1: Click Log in on the top right of the homepage.

Step 2: Click the Forgot Password? link.

Step 3: Insert your Login ID and click Submit.

Step 4: Pick a method to receive your secure access code.

Step 5: Insert your Secure Access Code and click Submit.

Once you finish all the steps, you can make your new password and log in to your account again.

How to Recover Username on My Citadel Online Banking Account

Imagine if you forget your login ID but you need to access your account urgently. You need to recover your login ID first so you can regain access to Citadel online banking login portal. Follow the guideline below.

Step 1: Click Log in on the top right of the homepage.

Step 2: Click the Forgot Username? link.

Step 3: Insert your Account Number, Social Security Number, and Email. Click Continue.

Finish all the next steps to finish the installation. Once you’ve done so you will get your login ID back.

How to Sign up for Citadel Online Banking

If you are a new user, you have to open an account first before accessing all the Citadel online banking services. This section will show you how to sign up in the Citadel login portal.

Step 1: Locate and click the Log in link on the top right of the homepage.

Step 2: Click ENROLL NOW.

Step 3: Submit your Account Number, Social Security Number, and create your Username. Then, click Continue.

After submitting all details, finish all the following steps displayed on the screen. When you’re done, you can log in to Citadel online banking login portal.

Citadel Mobile Banking Capabilities

Now Citadel Credit Union is available on Mobile Banking which is easy on-the-go banking service. You can enjoy their full features using your smartphone anytime you want. Citadel Mobile App allows you to:

• Transfer funds to other bank accounts,
• Set and receive customizable alerts and notifications,
• Connect to your Apple Watch App to view your account balances and other transactions,
• Deposit your checks by taking a picture of the paper check,
• Locate the nearby Citadel branches and ATMs,
• Pay bills and schedule future payments using Bill Payer, and
• Using your available rewards to shop and make purchases in the CU Mall.

Discover a wide range of experiences and ease like never before by downloading the app on Apple’s App Store or Google Play Store.

How to Contact Citadel Credit Union

If you need more information regarding Citadel online banking and its services, you can reach Customer Service at 800-666-0191 during business hours. Or use their Chat Face-to-Face with Citadel Video Connect to meet the bank’s representative without going out to your local branch.

They will be available on Monday-Thursdays 8:30 am – 5 pm, Fridays 8:30 am – 6 pm, and Saturdays 9 am – 1 pm. Don’t hesitate to contact them with any questions you have.

Other Credit Unions Serving in Pennsylvania

Citadel Credit Union offers numerous banking services that you can access on their online banking, including savings accounts, CDs, IRAs, checking, and mortgages. If you want to earn more and reach your savings goals soon, Citadel’s CDs can be your option. 

You will be able to choose your terms based on your goals. They provide various terms of 3 to 84-month certificates and interest rates. With a $500 minimum deposit, you can pick the term that fits your needs. The interest rate ranges from 0.50% – 3,65% APY. However, if you want to earn more, you can start with a $75,000 minimum deposit and get rates ranging from 0.55% – 3.70% APY.

Citadel also offers IRA Certificates which also have the same benefits as Citadel’s Certificates. As for IRA Money Market Accounts, with a minimum of $25,000, $75,000, and $250,000 of deposits, you will earn rates as high as 0.15%, 0.20%, and 0.25% APY, respectively. There will be no monthly fees for both IRA accounts.

If you are still looking for other Credit Unions in Pennsylvania to establish your CDs or IRA accounts, here we give three options for you.

• PSECU
• Members 1st Federal Credit Union
• American Heritage Federal Credit Union

Let’s check them out!

PSECU

Founded in 1934, Pennsylvania State Employees Credit Union is the largest credit union headquartered in Harrisburg, Pennsylvania with over $7.5 billion of total assets. They offer a variety of bank services, including student banking, CDs, youth and parents banking, and more.

PSECU’s CDs offer various term-tiers and competitive rates on their CD and IRA accounts, and there will be no monthly charges assessed. With a $500 minimum deposit, you will earn rates from 1% to 3.35% APY with terms ranging from 3 months to 60 months. Except for IRA Shares, you can only earn 0.25% APY. These terms are valid for both Traditional and Roth IRAs.

Members 1st Federal Credit Union

Headquartered in Enola, Pennsylvania, Members 1st Federal Credit Union has grown to become a great credit union in PA. It provides both personal and business banking, such as health savings, personal lines of credit, CDs, and more.

The bank provides numerous terms and rates for their CD accounts. The best term to make more money is the 15-month term with a minimum $500 opening deposit. You will earn rates from 3% to 3.35% APY, depending on your total deposit.

Member 1st Federal also provides Traditional and Roth IRAs accounts. If you are under the age of 50, you can contribute $6,000 annually. And, if you are 50 or older, you can contribute up to $7,000 annually.

American Heritage Federal Credit Union

As a credit union, American Heritage Federal consistently has lower fees and higher rates for savings than banks. It is headquartered in Philadelphia, PA, and has offered many financial products, including youth accounts, money markets, CDs, and much more.

American Heritage Federal offers both CD and IRA accounts with the same terms and rates. They give terms between 3 to 60 months and rates from 1.60% to 4.05% APY. However, the most featured terms are 13, 30, and 60 months with 3.05%, 4.05%, and 4.00% APY, respectively.

These four banks can be your top place to establish your savings goals with secure and stable rates. American Heritage could be your target considering they offer rates up to 4.05% APY. Citadel also can be a good place since they offer many terms for your CD account or IRAs with high percentages.

Citadel provides 3 to 84-month terms for certificates and interest rates, which are more varied than others. With a $500 minimum deposit, you can get a rate ranging from 0.50% – 3,65% APY on your CD account. Also, you will get up to 0.25% APY on your IRA account and no monthly maintenance fee will be charged.

For more banking reviews, check out these links on our website.

• Bank of America EDD Sign In
• CEFCU Online Banking Login
• Greekbill Online Login
• BB&T Online Banking Login
• BBVA Compass Online Banking Login

Hope this article was useful to give you information about Citadel’s online banking login portal and how to navigate their online banking system. Please contact us with any questions you might have.